We’re one of the most experienced critical call handlers in the UK.
We drive business productivity and service improvements
Response247 improves the out-of-hour service experience; we drive productivity improvements and customer experience by ensuring 24-hour rapid response.
It’s your business and you remain in control.
With Response247, you stay in absolute control. We remain an independent, impartial partner who will work with you to enhance your service offering for your customers.
Highly trained call operators
Response247 is supported by our highly trained and experienced Emergency Response and Support Officers (ERSOs). Hand-picked based on their exceptional skills and technical expertise, our ERSOs are positively vetted in accordance with the Safeguarding Vulnerable Groups Act 2006 which encompasses a 10-year background check and a 12-month specialist training course, ensuring that end-users are in the safest of hands. Our ERSO’s are trained to handle all types of alarms and monitoring, from CCTV and asset monitoring, to lone worker safety and telecare response.
Detailed call audits and SLA’s
Response247 is a fully audited service and provides proactive account management with comprehensive reports. Detailed reports demonstrate performance against your client contract SLA. Audit capabilities confirm the inbound call time and the time of acceptance by your staff. This approach allows you to grow your business relationship with your clients by demonstrating adherence to critical KPI and SLA requirements.
A dedicated software development team is on hand to discuss alterations or modifications to our solution to suit your business needs.
Response247 is accredited to the highest industry standards to provide a top quality service for our customers. Our accreditations range from BS8484, BS5979, Secured by Design, Cyber Essentials Plus, ISO9001 and more.